// AI integration · 2025
Atlas AI Support Desk
An Arabic/English support assistant resolving most tickets without a human.
- 71%
- Tickets auto-resolved
- < 1 min
- First response
- +18 pts
- CSAT
The challenge
Support volume was doubling each season while response times slipped past 24 hours.
Our solution
A retrieval-based assistant connected to orders, returns and the knowledge base, with human handoff and weekly evals.
- Python
- LLMs
- pgvector
- Next.js